Products and services are offered only in Canada. For orders and deliveries outside this geographical area, please contact me to give you information on delivery, time and cost.
Orders are sent on average once a week. If you have a specific deadline to meet, contact me to confirm the shipping date.
Orders in Canada are sent by Canada Post.
Pickup at the workshop in Shefford is always available free of charge. Choose this option when finalizing your order and contact me to make an appointment. Pickups are usually Monday through Friday between 9:30 a.m. and 4:30 p.m. Always text the phone number provided on the email confirmation one hour before your arrival.
Each piece is checked and packaged carefully. However, if you have a problem with your order, contact me within 48 hours of receiving your package. You may be asked for a photo to find the best solution.
Each product for sale on the Site manessiez.com is handcrafted, which can lead to variations and differences in colors, shapes, sizes and weight. The illustrations and photos of the products presented on the Site cannot represent the uniqueness of each artisanal product.