Welcome to my site manessiez.com (referred to as "the Site" below), thank you for carefully reading the conditions that bind us during your visit and your purchases on my Site.

Director of publication: Sophie Manessiez

Last update: 06/22/2021

Article 1: object

These General Terms and Conditions of Sale govern the sale of any product presented on the manessiez.com Site. They aim to define the reciprocal obligations of the parties as well as the different stages of the ordering process.

By the mere fact of validating his order on the Site, the Customer declares to have read, understood and accepted without reservation the terms of the said order as well as the entirety of these General Conditions of Sale.

These terms may be subject to change. Therefore, it is understood that the applicable conditions are those in force on the site at the time of signing the sales contract.

The manessiez.com site is the property of Apidom Inc. (NEQ 1170974431) with the legal form of a joint-stock company.


Customers declare to be of legal age and fully capable of contracting. The products and services offered are intended for sale to adults. If you have not reached the age of majority at your place of residence, which is 18 in Quebec, you can only place an online order with the participation of your parents or guardians.


Products and services are offered only in Canada. For orders and deliveries outside this geographical area, please contact me from the contact page of this site to give you information on delivery, time and cost.


The prices indicated on the manessiez.com Site are in Canadian dollars, the taxes applicable to the rates in force will be calculated automatically at the time of the order. The selling prices of the products may be modified at any time by the publisher of the Site. Any rate change will be applied immediately to the current order. In case of manifest error on the price, derisory or unrealistic price, I reserve the right to cancel any transaction which would include an error on the price.


The articles visible on the Site manessiez.com are deliverable only within the limit of available stocks. I do my best to keep my online inventory up to date, but sometimes an item you order may be out of stock. If an item should end up out of stock, I will contact you to inform you of its upcoming arrival, offer you a corresponding item or make a refund.

I strive to describe the products offered for sale with the greatest possible accuracy. The Customer has the possibility, prior to his order, to take note, on the Site manessiez.com, of the essential characteristics of the products he intends to acquire. Each product for sale on the Site manessiez.com is handcrafted, which can lead to variations and differences in colors, shapes, sizes and weight. The illustrations and photos of the products presented on the Site cannot represent the uniqueness of each artisanal product. If errors may have occurred in this presentation, my responsibility as well as that of Apidom Inc. cannot be engaged. The illustrations and photos of the products in support of the text do not enter into the contractual field. Under no circumstances can Apidom Inc. be held liable on the basis of the said illustrations / photos.

Article 6 – ORDERS

As soon as the Customer definitively validates his order by clicking on "Order", it is established that he knowingly accepts the content, the delivery methods and the conditions of the order in question and especially these General Conditions. of Sale, the prices, quantities, descriptions, characteristics, volumes and delivery times of the products ordered by the Customer on the Site.

The Site will acknowledge receipt of this order by sending an email to the Customer at the origin of this order. I reserve the right to cancel or put on hold the execution of an order or its delivery, regardless of its nature and the stage of its execution, in the context of an inability to withdraw the bank account of the Customer for his order or any sum owed by this customer or if a payment incident occurs, or in the event of fraud and attempted fraud relating to the use of the manessiez.com Website, including during prior orders. Finally, if the email address provided by the Customer when registering is incorrect, and if the Customer has not received the Order confirmation email sent systematically, Apidom Inc cannot be held liable. The sale will then be considered final and final, unless the craftsman deliberately decides to cancel it, for example in the event of a stock shortage of the products ordered. In in the event that an error occurs when placing an order, the Customer is invited to notify the Site no later than 48 hours following the order, by sending an email from the contact page and indicating in detail the mistake made. No cancellations of compliant and error-free orders are not possible. All sales made on the Site are final.

Article 7 – PAYMENTS

The Customer has the option of paying by credit card directly on the site, with a Visa or Mastercard or by Apple Pay. Payment methods such as bank transfer and cash on delivery are not accepted.

Article 8 – DELIVERY

has. Delivery areas

The shipping service only covers the following geographical area: Canada.

b. Delivery terms

The products ordered will be delivered to the Customer at the address provided in the form by the Customer when ordering. In the event of incorrect entry, the Site cannot be held responsible for the non-receipt of the order. 

For all products (excluding pre-orders) delivery will be ensured no later than 7 days after validation of the order, however I do my best to shorten this period as much as possible, subject to the availability of the carriers used, which are solely responsible for the delivery of the products. The customer is delivered to the address he entered when ordering. The risk of loss and the right of ownership of the goods or services purchased are transferred to the Customer when the package is delivered to the carrier. Orders in Canada are sent by Canada Post. 

Pickup at the workshop is always available free of charge. Choose this option when finalizing your order and contact me to make an appointment. Pickups are usually Monday through Friday between 9:30 a.m. and 4:30 p.m. Always text the phone number provided on the email confirmation one hour before your arrival.

Each piece is checked and packaged carefully. However, if you have a problem with your order, contact me within 48 hours of receiving your package. You may be asked for a photo to find the best solution.

Article 9 – RETURNS

I cannot offer you a refund or exchange of a compliant order.

In case of problem during delivery (breakage), I ask you to take some pictures immediately and contact me by email from the contact page of this site within 48 hours of delivery. We can then discuss an exchange, or a gift card of a value equal to that of the said product in the event of a shortage of stock.

Article 10 – GUARANTEES

Ceramic parts are not guaranteed. Avoid physical and thermal shock for maximum life. The use of the dishwasher and the microwave will unfortunately shorten the life of your products. Ceramic products remain fragile products to be handled with care and delicacy.

If you have more questions, please don't hesitate to contact me. 

I do not offer a repair service for dishes. In case of breakage, I recommend repairing your parts with epoxy glue which can be easily found in all hardware stores.


For any information or question, you can contact me by email from the contact page of this site.


The privacy policy describes how your personal information is collected, used and shared when you visit or make a purchase on the manessiez.com site.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the web pages or individual products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies:

 – “Cookies” which are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.

– “Log files” track actions that occur on the Site and collect data including your IP address, browser type, internet service provider, referring/exit pages.

– “Web beacons”, “tags” and “pixels” are electronic files used to record information about how you navigate the site.

When you leave a comment on our site, the data entered in the comment form, but also your IP address and the user agent of your browser are collected to help us detect unwanted comments.

An anonymized string created from your email address (also called a hash) can be sent to the Gravatar service to check if you are using it. The confidentiality clauses of the Gravatar service are available here: https://automattic.com/privacy/. After validation of your comment, your profile photo will be publicly visible next to your comment.

All the information contained in your account is used only and solely within the framework of your commercial relationship with the commercial site www.manessiez.com. This information will never be shared with third parties or resellers. 


Apidom Inc cannot be held liable for any events, inconveniences or damage inherent in the use of the Internet network, in particular in the event of a break in service, external intrusion or the presence of computer viruses.

Furthermore, Apidom Inc. cannot be held responsible for the non-performance of the contract concluded in the event of a fortuitous situation, force majeure, disruption or total or partial strike, in particular of the postal services and means of transport and/or communications, flood, fire. Apidom Inc. will not incur any liability for any consequential damages as a result of the present, operating loss, loss of profit, damages or costs, which may arise.


These general conditions of sale are subject to the laws of Quebec and Canada. Any dispute that has not found an amicable solution will be subject to the exclusive jurisdiction of the competent courts of Quebec.


Trademarks, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of Apidom Inc.

No assignment of intellectual property rights is made through these GCS. Any total or partial reproduction, modification or use of these goods is strictly prohibited. The reproduction or representation, in whole or in part, of the pages, data and any other component of the site www.manessiez.com is prohibited and constitutes, without the authorization of the publisher, an infringement.

The creation of hypertext links to the site www.manessiez.com is necessarily subject to the prior agreement of the Director of publication. 
The hypertext links established in the direction of other sites from the site www.manessiez.com cannot engage the responsibility of the publication director.

Article 17 – Modification of the GCS

Apidom Inc. reserves the right to modify these General Conditions of Sale in any case. Last updated April 27, 2022.